Return & Exchange Policy

At Gentloom Menswear, customer satisfaction is very important to us. If you receive a defective, damaged, or incorrect product, we offer an easy return and exchange process.

Return Eligibility

To request a return, customers must submit the Return Form within 12 hours of receiving their order.

Requests submitted after 12 hours of delivery will not be accepted.

The product must be unused, unwashed, and returned in its original packaging with all tags attached.

Please provide your Order Number, Product Images (if applicable), and the reason for the return. Our support team will review your request and guide you through the return process.

Exchange Policy

If you want to exchange a product due to size issues, defects, or any other valid reason, you must contact our customer support team on the same day the order is delivered.

Please send your exchange request through:

Make sure to include:

  • Order Number
  • Product Images (if applicable)
  • Reason for Exchange

Our support team will guide you through the process.

Refund Policy

Refund requests are accepted only if submitted within 12 hours of delivery through the official Return Form.

Once the returned product is received and approved after inspection, the refund will be processed within 4–5 working days.

Products that are used, washed, damaged by the customer, or returned without original tags and packaging are not eligible for a refund.

Gentloom reserves the right to reject refund requests that do not meet the above conditions.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

  • Sale or discounted items
  • Undergarments
  • Socks
  • Perfumes
  • Accessories marked as non-returnable

Products will also not qualify for return/exchange if:

  • The request is made after 12 hours of delivery
  • The item has been used, washed, or damaged by the customer
  • Tags or original packaging are missing

Post-Delivery Claims

If any item is missing from your order, please contact us within 24 hours of delivery.

Claims made after 24 hours will not be entertained.

Need Help?

For any return, exchange, or order-related queries, contact us:

Our support team is always here to assist you.