Claim Policy

At Gentloom Menswear, customer satisfaction is our priority. If you face any issue with a product such as a damaged item, wrong article, size issue, or manufacturing defect, our customer support team is here to assist you.

All claims are reviewed carefully, and customers are guided through the process by our support team.

Claim & Exchange Guidelines

  • Products once purchased are generally non-refundable.
  • Customers can request an exchange only if the product is unused, unwashed, and in saleable condition with original tags and packaging intact.
  • Exchange or return requests must be submitted on the same day the order is delivered.
  • Customers must fill the Return/Exchange Form within 12 hours of delivery. Requests submitted after 12 hours will not be accepted.
  • Sale or discounted items are not eligible for exchange or return.
  • Perfumes, undergarments, socks, and certain accessories cannot be exchanged or returned due to hygiene reasons.
  • No claim or exchange will be accepted for products that have been used, washed, damaged by the customer, or altered in any way.
  • In case of receiving a defective, damaged, or incorrect item, customers must contact our support team immediately with clear product images and order details.

Claim Resolution Process

Once your claim is reviewed and approved:

  • Exchanges will be processed accordingly.
  • Refunds (if applicable in exceptional cases) will be processed within 4–5 working days.
  • Customers may be asked to return the original product before approval of exchange or refund.

Gentloom Menswear reserves the right to approve or reject any claim after inspection of the product.

Missing Item Claims

If any item is missing from your parcel, please report it within 24 hours of receiving the order.

Claims reported after 24 hours will not be entertained.

Contact Information

For any claims, exchanges, or order-related support, contact us:

Our support team will be happy to assist you.